How Companies Can Use AI to Better Serve Deaf and Hard of Hearing Customers


For more than three decades, the Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for deaf and hard of hearing individuals. The ADA has expanded the required use of sign language interpreters, mandated closed captioning on television, and has compelled access to telecommunications systems. While the ADA was passed long before today’s advanced technologies, its prescient call 34 years ago for equitable communications remains as relevant a guiding force as ever, a beacon illuminating a path toward accessibility in our AI-driven world.





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