Author name: Kara Cook

Kara Cook is a writer who specializes in arts, automotive, travel, and fashion. She has a strong interest in the intersection of all these topics, and she strives to find stories that show how they are interconnected. When she's not writing, Kara loves spending time with her family and friends. She also enjoys traveling and exploring new places, as well as trying new restaurants and bars.

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CRE5376 HBR VID VQT Intercom Donohue 2 Opener 1

Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support – SPONSOR CONTENT FROM INTERCOM

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial intelligence has become an essential component of responsible customer service leadership. To talk about how and why an AI agent can be your tier one

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Oct24 16 1071365822

Physicians Can Help Cut Costs. They Just Need the Right Incentives.

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective means for doing so is to create an incentive system that rewards physicians for their contributions. To design such a system, organizations should take into account these considerations: whether the incentives should be broad or narrow;

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Oct24 17 VitoAnsaldi

How to Use AI to Build Your Company’s Collective Intelligence

When done right, AI can not only improve short-term productivity of organizations but can also increase their long-term performance by expanding the space of opportunities the organization considers by supporting learning, increasing intellectual diversity, and enhancing organizational culture. That is, it can increase the organization’s collective intelligence. Companies should focus on three elements of collective

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Technical Considerations for Business Leaders Operationalizing Gen AI – SPONSOR CONTENT FROM AWS

Adopting generative AI requires a deep understanding of this rapidly evolving technology. Much of this work falls to CTOs and tech-focused personnel. But CEOs and other business leaders also make decisions that control costs, speed innovation, and help ensure generative AI meets your organization’s goals. Which aspects of generative AI merit your attention? Several key

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