Have you ever encountered a coworker who was amazing at their job, but acted like the rules didn’t apply to them? This happened to my client, Jackson, a creative director, who had been working with Rich, a talented product designer, for the past year. “Rich is brilliant,” Jackson told me, “His designs are creative, and he’s great to bounce ideas off of. But the way he just ignores our processes…it’s frustrating.” While Rich’s talent was clear, his dismissive attitude toward company protocols was causing a lot of headaches. Jackson was having trouble keeping his cool every time Rich bypassed the design review process or seemed to totally disregard their brand guidelines.
